Returns and refunds

You can return anything you buy from our online shop within 14 days of receiving it, for any reason at all. You then have a further 14 days to get it back to us.

How to return something

Email [email protected] or call 020 7229 6318 with your order number and tell us what you’re sending back. We’ll reply with confirmation and the return address.

Post it to Hair Organics Notting Hill, 3 Ladbroke Road, London, W11 3PA, or bring it into the salon during opening hours. You pay the return postage unless the item arrived faulty or we sent you the wrong thing. Get proof of posting, because we can’t refund anything that doesn’t reach us.

When you’ll get your money back

We refund within 14 days of the goods arriving back with us, to the card or account you paid from. That includes the standard delivery charge you paid on the original order. If you chose a faster delivery option, we refund the standard rate rather than the premium.

Opened haircare products

Shampoos, conditioners, masques, oils and sprays are sealed for hygiene reasons. If the seal is broken we can’t resell the product, so we can’t take it back unless it’s faulty. Everything still sealed can come back to us inside the 14 days.

If a product has irritated your scalp or skin, call us on 020 7229 6318 before you return it. We’d rather talk it through, and we may be able to suggest something that suits you better.

Faulty or damaged goods

Tell us within 30 days of delivery and you can have a full refund, including what you paid to send it back. After 30 days we’ll repair or replace it, or refund you if neither is possible. Your rights under the Consumer Rights Act 2015 stand whatever this page says.

Salon services

This page covers products bought through the online shop. Salon appointments, deposits and cancellations are covered by our terms and conditions.

Still need help?

Call the salon on 020 7229 6318, Tuesday to Sunday, or email [email protected]. We’re at 3 Ladbroke Road, London, W11 3PA.