Terms and Conditions
Last Updated: June 18th 2025
Welcome to Hair Organics. We are committed to delivering exceptional service and a relaxing experience for all of our clients. To help us run smoothly and fairly, we ask that you read and agree to the following terms when booking your appointment.
1. Booking Communications
- All appointments must be confirmed at least 48 hours before your scheduled time.
- You will receive a confirmation reminder by text message, email or phone.
- If you do not confirm your appointment within this window, we may release the booking to accommodate other clients.
2. Cancellations & No-Shows
- We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
- Cancellations made less than 24 hours before your appointment will be charged 100% of the booked service(s).
- If you do not attend your appointment (a “no-show”), the full service fee will also be charged.
- This policy allows us to manage our stylists’ time effectively and offer appointments to other clients.
3. Late Arrivals
- Please aim to arrive on time for your appointment.
- If you are more than 15 minutes late, we may need to shorten your service or reschedule your appointment — in either case, you will still be charged for the full booking.
4. Patch Tests & Consultations
- For all colour services, chemical treatments, or any service where a patch test is required, clients must attend a mandatory patch test and consultation at least 48 hours prior to their appointment.
- The patch test and consultation ensure that the chosen products are suitable for you and help prevent adverse reactions.
- If you do not attend your patch test and/or consultation prior to your appointment, Hair Organics will not be held liable for any allergic reactions, sensitivities, undesired results, or errors that may occur as a result of proceeding without this important step.
- We also reserve the right to refuse to perform the service if no patch test or consultation has been completed, and the full service charge may still apply.
5. Deposits
- Certain services or longer appointments may require a deposit at the time of booking.
- Deposits are non-refundable if the appointment is cancelled with less than 24 hours’ notice.
6. Payment
- Payment is required in full on the day of your appointment.
- We accept payment by cash, major credit and debit cards.
7. Service Satisfaction
- Your satisfaction is important to us.
- If you are unhappy with any aspect of your service, please contact us within 48 hours so we can offer a solution.
- Please note we do not offer refunds on services, but we will work with you to address any concerns.