Tendai, Receptionist Notting Hill

What inspires you?
I am inspired by scents and I love the nostalgia that scents bring. They evoke emotions that often solidifies memories be it good or bad.

What do you love about working at Hair Organics?
I am a people person and creating a positive professional customer service experience is something that is brings me joy, I can’t wait to see all of the clients and hear what they’ve been up to.

What do you love about Notting Hill?
The area has changed over the years, but I have family in the area and the community feel is something that I’ve always loved. The neighbourly relationships between residents, local artisanal shops, tradesmen and the annual Notting Hill carnival are things that I’m happy to be a part of, if even for a few hours a day.

What do you specialise in?
Customer experience and keeping charge of the stock and supply chain. I balance the happiness of the stylists by ensuring that they have the tools and supplies to flourish. I also create a space for the clients that encourages a respite from their day to day whilst they are in our care.

What’s great about working with organic products?
No chemical smells mean that the environment feels clean, safe and therefore somewhere I am happy to work.

What do you think is the secret to having happy clients?
Listening is probably my favourite skill, I’m a solution finder so listening helps to ensure that the client is heard and makes a solution feasible.

Tell us something unusual about yourself.
I collect candles and incense. I absolutely adore scents and whenever I travel or if someone I know does I’ll ask them to bring me a scent native to the place they visited.