Privacy Policy

At any time, you may request a copy of the information we have recorded about you. You may also request that we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.

For transparency, listed below are the business services we provide and how each service uses the information we collect.

What we collect

We request the minimum level of personally identifying information to run our business effectively. This is data that you provide us directly, for example, your name and your contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to the services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hairstyle, colour formula codes, how you like your coffee and who your favourite stylists are.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

What we do with the information we gather

Appointment confirmation and reminder:

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider you having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews:

After visiting us you may get sent an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt-out at any time.

Marketing:

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. We send out some automated marketing campaigns using rules based on services and products purchased and information we collect from you. For example, we may contact you to follow up on how you have found your hair since your appointment or to send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months), and other special days like Christmas.

We also send regular news from the salon by email, which can be easily opted out of at any time. We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.

Of course, you may opt-out of receiving any of these marketing messages at any time.

Data processors and data locations

We use some leading software providers within our business to provide the services listed above. These software providers store and process data in numerous locations outside our business premises.

We use the following companies: Mailchimp, mylocalsalon and Shortcuts.

Third parties

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect both in the salon and online.

Website – cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact our data protection officer

Terry Wilson is our data protection officer and you many contact him at [email protected] to:

Request a discussion about our Privacy Policy.
Request information we have stored about you.
Request we remove all identifying information about you.
Change your mind about us using your personal information for direct marketing purposes.
Make a complaint.
Change any information that we are holding on you that you believe is incorrect or incomplete.

We will promptly correct any information found to be incorrect.